COMPANY INFORMATION
ABOUT US
We understand that ensuring the legitimacy of an online travel agency is crucial before making any travel arrangements.
Here are a few points that demonstrate our credibility and commitment to providing excellent service:
Travel agency license
By law, to be able to sell any tourism related products such as plane tickets, the Spanish Governments require all travel agencies to have a license. Our agency is registered in the Junta de Andalucia with license number CIAN-297497-2.
You can check this with the Consejería de Turismo.
Tax identification number (CIF)
Kara Tours began operations as a sole proprietorship under Jennifer Nanayakkara in February 2020. In September 2023, we transitioned to a limited company (sociedad limitada, Kara Travel and Tours SL, with tax ID B56266190, jointly owned and managed by Jennifer Nanayakkara and Allan Puncion.
Secure payment options
We offer secure payment gateways and transparent billing practices to protect your financial information. All transactions are through our bank account under the business name Kara Travel and Tours SL, tax ID number (CIF) B56266190.
Liability insurance
One of the ways to know if a travel agency is legal is to check that we have civil liability insurance and contractual liability insurance or guarantee.
The first will be in charge of covering damages (material, personal or economic) that you may suffer due to errors, negligence or accidents attributable to the agency.
Contractual liability insurance or guarantee is used to protect advance payments by clients and assures you that the agency will be able to refund these funds if it cannot deliver the promised service.
Just as banks have a guarantee fund, in the case of travel agencies, this insurance or guarantee protects you in the event that it, for any reason, goes bankrupt or is insolvent.
Partnerships
Being in the travel industry, we have built strong partnerships with airlines, hotels, and other service providers, the Philippine Department of Tourism and the Philippine Embassy in Madrid, allowing us to offer you the best deals and reliable services.
Customer support
Our dedicated customer support team is available 365 days to assist you with any queries or concerns. You can reach us via email: info@karatours.com or
Customer reviews and testimonials
We have a strong track record of satisfied customers. You can read their reviews and testimonials on our facebook page. Our clients frequently praise our prompt customer service, competitive pricing, and seamless booking experience.